Contact Us
Get in Touch with KIOVERA
Welcome to KIOVERA.
We want your shopping experience to remain straightforward from the moment you explore our hat collections to the time your order arrives.
If you need help with a product, order, shipment, return, damaged item, incorrect delivery, after-sales matter, or commercial inquiry, our customer service team is available to assist you.
You can reach us through the official contact information provided below.
Customer Care
For general questions about KIOVERA products or assistance with an existing purchase, please contact:
Email: service@kiovera.com
Customer messages are generally reviewed and answered within 24–48 business hours (1–2 business days).
For order-related inquiries, please include your order number whenever available so our team can identify your purchase more efficiently.
When contacting us about a product concern, providing the following information may help us better understand the situation:
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Product name
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Order number, where applicable
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Brief explanation of your question or concern
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Clear photographs, if relevant
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A short video when the issue involves stitching, straps, closures, adjustment features, decorative details, or another functional part
The more complete the information you provide, the easier it is for our support team to review your request accurately.
Support Availability
Customer Service Email: service@kiovera.com
Business Hours: Monday–Friday, 9:00 AM–5:30 PM (Eastern Time, ET)
Messages submitted outside normal service hours will usually be reviewed during the next available business period.
Response times may occasionally be extended during:
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Public holidays
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Large promotional events
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Seasonal shopping periods
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Product collection launches
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Times of unusually high customer inquiry volume
Help with Orders, Delivery & Returns
Our customer care team can provide assistance with matters including:
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Order progress and status
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Tracking information
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Shipping and delivery questions
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Outdoor hats
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Denim hats
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Baseball caps
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Knitted hats and beanies
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Sports hats and caps
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Sizing and fit information
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Product measurements
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Fabric and material details
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Color and design variations
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Product care recommendations
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Damaged or defective products
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Incorrect or missing items
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Return requests
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General after-sales assistance
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Business and wholesale inquiries
For quicker assistance with an existing order, please provide both:
Your order number
and
The email address used when placing the order
If a KIOVERA hat arrives damaged, incomplete, or different from what you ordered, please contact us as soon as reasonably possible. Clear photographs of the product and its original packaging may be requested to help us review the issue.
Product Questions & Selection Assistance
KIOVERA specializes in hats designed for different styles, seasons, and everyday uses.
Our collections may include:
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Outdoor hats
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Denim hats
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Baseball caps
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Knitted hats and beanies
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Sports caps
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Casual everyday hats
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Seasonal headwear
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Selected fashion hat styles
If you need more information before or after placing an order, our team can assist with questions about:
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Product dimensions
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Head fit and sizing
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Materials and fabrics
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Knit textures
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Brim shape and construction
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Adjustable features
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Fastening or closure systems
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Available colors
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Decorative details
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Included components
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Product variations
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General care and storage recommendations
Because each hat style may have different measurements, materials, construction methods, and fitting characteristics, please provide the exact product name when requesting product-specific information.
Hat Care & Storage Guidance
Different hat materials and constructions require different care methods.
To help maintain the appearance, shape, and overall condition of your KIOVERA products, always follow any care instructions included with the individual item.
General care recommendations may include:
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Avoid crushing or excessively folding structured hats
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Keep knitted hats away from sharp objects that may catch the fabric
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Store hats in a clean and dry location
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Avoid prolonged exposure to unnecessary moisture
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Follow product-specific washing or cleaning instructions
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Protect decorative details from excessive friction
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Allow damp hats to dry completely before storing
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Avoid unnecessary stretching of knitted materials or adjustable components
If you are uncertain about how to clean or maintain a particular hat, please contact our customer service team before washing or treating the product.
Commercial, Wholesale & Partnership Inquiries
KIOVERA welcomes inquiries from retailers, boutiques, distributors, commercial purchasers, and other potential business partners.
For questions relating to wholesale purchasing, bulk orders, distribution opportunities, or other commercial cooperation, please email:
To help direct your inquiry appropriately, you may use an email subject such as:
Wholesale Inquiry
or
Business Inquiry
When contacting us, please consider including:
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Business or company name
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Country or primary sales market
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Approximate purchasing quantity
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Hat categories you are interested in
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Brief description of your proposed cooperation
Providing these details helps our team better understand and evaluate your request.
KIOVERA Company Information
Brand: KIOVERA
Website: kiovera.com
Operating Company: Zhengzhou Yunju Network Technology Co., Ltd.
Registered Address:
Room 1102, Unit 2, Building 13, Dongyuan Mantingfang, No. 52 Wenbo Road, Dongfeng Road Subdistrict, Zhongmou County, Zhengzhou City, Henan Province
Customer Service Email: service@kiovera.com
The website kiovera.com is owned and operated by Zhengzhou Yunju Network Technology Co., Ltd.
Zhengzhou Yunju Network Technology Co., Ltd. is responsible for the operation of the KIOVERA online store, customer service coordination, order support, and related e-commerce activities.
Need More Help?
Whether you are comparing outdoor hats, choosing a denim style, selecting a baseball cap, looking for a knitted beanie, checking a sports hat, following an order, or requesting after-sales support, KIOVERA aims to make the process easy to understand and convenient.
For any additional questions, please contact:
Thank you for visiting KIOVERA.
KIOVERA — Made for Every Fit, Style, and Direction.