KIOVERA Privacy Policy

At KIOVERA, we recognize the importance of protecting personal information and being transparent about how it is handled.

This Privacy Policy explains how we may collect, use, process, store, disclose, and safeguard information when you visit kiovera.com, purchase products from our online store, communicate with our customer support team, or otherwise use our services.

KIOVERA focuses on a range of hat styles designed for different occasions and everyday lifestyles, including outdoor hats, denim hats, baseball caps, knitted hats, sports hats, and other selected headwear.

Certain website functions or services may be covered by additional privacy notices. Where a specific privacy notice applies to a particular feature, the applicable notice should be read together with this Privacy Policy.

1. About KIOVERA

References in this Privacy Policy to “KIOVERA,” “we,” “our,” or “us” mean the business responsible for operating the KIOVERA online store.

Store Name: KIOVERA
Website: kiovera.com
Operating Company: Zhengzhou Yunju Network Technology Co., Ltd.
Registered Address: Room 1102, Unit 2, Building 13, Dongyuan Mantingfang, No. 52 Wenbo Road, Dongfeng Road Subdistrict, Zhongmou County, Zhengzhou City, Henan Province
Customer Service Email: service@kiovera.com

The KIOVERA online store is operated by Zhengzhou Yunju Network Technology Co., Ltd.

2. Personal Information We May Collect

The type of information we collect depends on how you interact with our website and services.

For example, different information may be collected when you browse the website, create an account where available, purchase a hat, submit a return request, or contact customer support.

Order and Customer Information

When you place an order or otherwise provide information directly to us, we may collect details including:

• Full name

• Email address

• Telephone number

• Delivery address

• Billing address

• Order information

• Purchase records

• Customer account details, where account features are available

This information helps us process and manage orders for products such as outdoor hats, baseball caps, denim hats, knitted hats, sports hats, and other headwear offered through KIOVERA.

Payment Information

When a purchase is made through our store, certain information may be required in order to authorize and complete the transaction.

Payment-related information may include:

• Card or payment account details

• Billing information

• Transaction records

• Information necessary for payment verification or authorization

Payment processing may be carried out by authorized third-party payment service providers.

These providers may process payment information according to their own policies, security procedures, and legal obligations.

Information From Customer Communications

If you contact us, we may receive and retain information included in your message or correspondence.

This may include communications concerning:

• Product questions

• Order status

• Shipping and delivery

• Address or order issues

• Returns or refunds

• Damaged or incorrect items

• Complaints

• General customer support

• Previous communication history

We use this information to understand your request and provide appropriate assistance.

Device, Browser, and Website Usage Data

Certain technical information may be collected automatically when you access or interact with kiovera.com.

Depending on the technology involved, this information may include:

• IP address

• Browser information

• Device type

• Operating system

• Pages viewed

• Website interactions

• Referral source

• Technical identifiers

• Other usage or diagnostic information

This information may be used to maintain website functionality, understand how our store is used, identify technical problems, protect transactions, and improve the overall shopping experience.

3. How KIOVERA Uses Information

We may use personal information where reasonably necessary to operate our online business and provide products and services to customers.

Depending on the circumstances, information may be used to:

• Operate and maintain kiovera.com

• Receive and process customer orders

• Verify and process payments

• Prepare purchased products for fulfillment

• Arrange shipping and delivery

• Provide order confirmations and service notifications

• Respond to customer questions

• Provide after-sales assistance

• Process eligible returns or refunds

• Resolve order, product, or delivery issues

• Maintain website security

• Detect suspicious transactions or fraudulent activity

• Protect customer accounts and purchases

• Diagnose technical problems

• Analyze website performance

• Understand how visitors interact with our store

• Improve website features and usability

• Improve customer service and shopping experiences

• Evaluate products and business operations

• Send promotional communications where legally permitted

• Measure marketing activities

• Meet accounting, regulatory, legal, and compliance obligations

We may also use information for other purposes that are reasonably connected with the activities described in this Privacy Policy and permitted under applicable law.

4. Situations in Which Information May Be Shared

KIOVERA does not disclose personal information to unrelated third parties solely for their own independent commercial profit-making purposes.

However, information may need to be shared with other organizations when reasonably necessary for operating our store, processing transactions, providing customer services, fulfilling orders, supporting advertising activities, protecting our business, or complying with legal obligations.

Service Providers Supporting Our Store

We may work with third-party companies that provide services necessary for the operation of our business.

These companies may assist with activities such as:

• Ecommerce platform services

• Website hosting

• Payment processing

• Order management

• Warehousing or fulfillment

• Shipping and logistics

• Customer service systems

• Fraud detection

• Data storage

• Website infrastructure

• Technical support

Service providers may receive or process personal information only to the extent reasonably required for the services they perform.

Marketing, Analytics, and Measurement Partners

We may also use third-party analytics, marketing, measurement, or advertising services.

Such providers may help us:

• Understand website traffic

• Analyze shopping behavior

• Measure campaign performance

• Evaluate customer interactions

• Improve promotional activities

• Optimize online services

• Display or measure relevant advertising

Depending on applicable law, technology settings, and your privacy choices, these providers may process information such as browser information, device details, cookies, advertising identifiers, and website interaction data.

5. AppLovin and Advertising Technologies

KIOVERA may use AppLovin or related advertising partners for purposes such as advertising measurement, campaign analysis, marketing optimization, and promotional performance evaluation.

Information processed in connection with these activities may include:

• Device information

• Advertising identifiers

• Advertising interaction data

• Website usage or engagement information

The use of these technologies may vary depending on your country or region, applicable privacy laws, cookie selections, consent settings, browser controls, device settings, and other available privacy preferences.

Where applicable law requires consent before certain advertising technologies are activated, we will seek consent where required.

6. Cookies and Related Technologies

kiovera.com may use cookies and other technologies, including pixels, scripts, tags, local storage, or similar tools.

These technologies may support a variety of website functions, including:

• Keeping the website operational

• Maintaining shopping cart contents

• Supporting checkout functions

• Remembering preferences

• Improving website performance

• Understanding visitor activity

• Analyzing how customers navigate our store

• Supporting personalization

• Measuring advertising results

• Supporting marketing activities

Some cookies may be essential for website operation, while others may be used for analytics, advertising, or optional functionality.

Depending on your browser, device, location, and available website controls, you may be able to manage, restrict, reject, or delete certain cookies.

Disabling certain cookies may cause parts of the website to function differently or may prevent some services or features from working correctly.

7. Legal, Security, and Business Disclosures

There may be circumstances in which personal information is disclosed for legal, security, or legitimate business purposes.

Information may be disclosed when reasonably necessary to:

• Comply with applicable laws

• Respond to valid court orders or government requests

• Meet legal or regulatory obligations

• Protect KIOVERA's legal interests or rights

• Protect customers or other individuals

• Prevent, identify, or investigate suspected fraud

• Protect website and information security

• Investigate misuse or unauthorized activity

• Enforce applicable terms or agreements

Personal information may also be transferred or disclosed in connection with a business transaction, including a merger, acquisition, corporate restructuring, asset sale, financing arrangement, or transfer of all or part of the business.

8. Data Protection Measures

We take reasonable administrative, organizational, and technical measures intended to protect personal information from unauthorized access, accidental loss, improper disclosure, alteration, or misuse.

These measures may be reviewed or adjusted as our systems, technologies, services, and business operations change.

However, no internet transmission, website, electronic communication system, or digital storage method can be guaranteed to be completely secure.

For this reason, although we take reasonable precautions, absolute security cannot be guaranteed.

9. International Processing and Transfers

KIOVERA operates an online store and may use service providers or technology partners located in different countries or regions.

As a result, personal information may sometimes be stored, transferred, accessed, or processed outside the country or region in which you live or in which the information was originally collected.

International processing may occur in connection with services such as:

• Ecommerce operations

• Payment processing

• Website hosting

• Order fulfillment

• Shipping and logistics

• Customer assistance

• Data storage

• Analytics

• Advertising

• Business administration

Where applicable law establishes requirements for international transfers of personal information, we will take reasonable measures to handle those transfers in accordance with the relevant legal requirements.

10. Retention of Personal Information

We may keep personal information for the period reasonably necessary to achieve the purpose for which the information was originally collected.

The length of time information is retained may depend on factors such as:

• Current or previous customer orders

• Customer service history

• Returns, refunds, or disputes

• Accounting and financial record requirements

• Fraud detection or prevention

• Contractual requirements

• Legal obligations