KIOVERA Limited Product Warranty

KIOVERA aims to ensure that our headwear arrives in suitable condition and meets reasonable expectations for materials, finish, construction, and workmanship.

Our collection includes outdoor hats, cowboy hats, baseball caps, knitted hats, sports caps, and other selected headwear. Products may be checked before dispatch to help confirm their readiness for delivery.

Hat crowns, brims, knitted fabrics, seams, stitching, adjustment straps, closures, bands, and decorative details can require careful handling. We take reasonable precautions when preparing orders for shipment.

If an eligible KIOVERA product arrives damaged, defective, incomplete, or affected by another covered issue, our customer support team will assess the circumstances and determine an appropriate resolution under this warranty.

01 — Warranty Duration & Scope

Most eligible KIOVERA products include a 30-day limited warranty, starting on the date the order is confirmed as delivered.

Coverage is intended for qualifying issues involving:

• Manufacturing defects

• Defective materials

• Construction problems

• Assembly faults

• Workmanship-related defects

• Certain eligible product failures during reasonable use

Depending on the circumstances of an approved claim, the available resolution may include:

• Replacement of the affected product

• A similar replacement of comparable type and value

• Store credit, where appropriate

• Repair-related assistance, where reasonably available

• A refund, where applicable and permitted

Normal wear, accidental damage, natural aging, misuse, and deterioration associated with ordinary use are generally excluded.

02 — Problems That May Qualify for Coverage

Defects in Materials or Manufacturing

A product may qualify for warranty coverage if a defect in its materials, construction, stitching, assembly, or workmanship becomes apparent within the applicable warranty period.

The problem must not have resulted from misuse, improper care, accidental damage, or unreasonable handling.

Stitching, Closures & Attached Details

Manufacturing-related issues eligible for assessment may include:

• Loose or defective stitching

• Faulty seams

• Defective adjustment straps, buckles, or closures

• Loose decorative elements

• Incorrectly attached hatbands or trim

• Pom-poms or other decorative components detaching because of faulty construction

• Similar defects affecting other included components

Coverage may apply when the issue is present at delivery or develops during reasonable normal use because of a manufacturing defect.

Shape, Structure & Construction

Certain construction-related problems may also qualify for review, including:

• Abnormal seam separation

• Faulty attachment points

• Improperly secured components

• Defective crown or brim construction

• Unusual separation of fabric, bands, or decorative details

• Other structural weaknesses unrelated to customer handling or ordinary wear

Damage Identified Upon Delivery

An outdoor hat, cowboy hat, baseball cap, knitted hat, sports cap, or another KIOVERA item that arrives torn, visibly damaged, incomplete, defective, or otherwise unusable may be eligible for assessment.

03 — What This Warranty Generally Excludes

This limited warranty does not normally cover damage or deterioration caused by:

• Normal wear and tear

• Fabric pilling resulting from regular use

• Surface abrasion

• Natural aging of fabrics and other hat materials

• Improper storage

• Unsuitable washing or cleaning

• Misuse or abuse

• Accidents

• Unauthorized repairs

• Unauthorized alterations

• Modifications after delivery

• Excessive stretching

• Exposure to harsh chemicals

• Excessive moisture

• Abrasive cleaning products

• Improper maintenance

• Customer-caused tearing or breakage

• Snagging

• Crushing or excessive pressure

• Burns or heat damage

• Loss or theft

• Other circumstances unrelated to a manufacturing, material, or workmanship defect

Coverage may also be declined where reasonable evidence shows that misuse, alteration, unauthorized repair, improper treatment, or another excluded event materially affected the product’s condition or usable life.

04 — Reporting a Damaged or Incomplete Product

If your KIOVERA item arrives damaged, defective, incomplete, or missing an included component, please contact customer support as soon as reasonably possible.

To help us evaluate the issue, provide:

• Your order information

• Your full name and contact details

• A clear explanation of the problem

• Clear photographs of the affected area

• A short video if it demonstrates the issue more clearly

• Photographs of the parcel or packaging when shipping damage is involved

Useful supporting images or video may show:

• Torn fabric or knitted material

• Loose stitching

• Open seams

• Detached decorative elements

• Damaged closures or adjustment straps

• Missing hatbands or trim

• Incorrectly attached components

• Deformation of the crown, brim, or other parts

• Missing products or included components

• Visible manufacturing defects

Please retain the affected product, packaging, labels, and any detached or damaged parts until our support team has reviewed the claim and advised you on the next steps.

05 — Starting a Warranty Request

Contact KIOVERA customer support at service@kiovera.com to request warranty assistance.

Please include:

• Your order number

• A description of the issue

• Relevant photographs

• Video evidence, where reasonably helpful

Our team will review the information provided and determine whether the reported issue meets the warranty conditions.

Reasonable verification may be required before a replacement, store credit, refund, repair assistance, or another resolution is approved.

06 — Replacement Options

If a claim is approved, KIOVERA may provide a replacement product or another suitable solution based on availability and the circumstances.

If the original hat style, size, color, pattern, design, or variation is no longer available, we may offer:

• A similar item of comparable type and value

• Store credit

• Another reasonable resolution appropriate to the claim

Replacement products are subject to the applicable warranty conditions associated with the replacement item.

07 — Refunds Connected With Warranty Claims

Approval of a warranty request does not automatically mean that a full refund will be issued.

Refund eligibility is assessed with consideration of:

• The nature of the defect

• The product’s condition

• The circumstances of the claim

• Applicable law

• Relevant store policies

• The terms of our Return & Refund Policy

Approved refunds are generally returned to the original payment method.

The time needed for funds to appear may vary according to:

• Your bank

• Your card issuer

• Your payment provider

• The payment processor

• The original payment method

KIOVERA does not control the processing schedules of independent financial institutions.

08 — Warranty Coverage & Other Return Rights

This limited warranty operates separately from the rights and procedures described in our Return & Refund Policy.

Warranty coverage primarily addresses eligible:

• Manufacturing defects

• Material defects

• Workmanship problems

• Construction faults

• Certain qualifying product failures

Requests based on non-defect reasons are generally handled under the Return & Refund Policy. These may include:

• A change of mind

• Personal preference

• An unsuitable style

• Color preference

• Size or fit preference

• Other reasons unrelated to a defect

If the warranty period has ended, you may consult the Return & Refund Policy to determine whether another return option is available.

09 — Damage During Transportation

Please contact our customer support team if the parcel or product appears damaged when delivered.

We may request photographs showing:

• The outer parcel

• The shipping label

• The damaged KIOVERA product

• The inner protective packaging

• Damaged components together with their packaging

Retain the packaging and shipping materials until the matter has been reviewed. These materials may help establish whether damage occurred during transportation.

10 — Caring for Your KIOVERA Headwear

Appropriate care may help preserve the appearance, texture, shape, construction, and usable life of outdoor hats, cowboy hats, baseball caps, knitted hats, sports caps, and other headwear.

We recommend:

• Handling fabrics, brims, and decorative details gently

• Avoiding unnecessary stretching

• Keeping hats away from sharp objects

• Avoiding excessive friction

• Following product-specific care instructions where available

• Keeping products away from harsh chemicals

• Avoiding abrasive cleaning products

• Allowing damp hats to dry fully before storage

• Avoiding high heat unless specifically permitted

• Storing headwear in a clean, dry environment

• Avoiding prolonged compression that could deform crowns, brims, or decorative details

• Avoiding unauthorized repair methods

• Checking seams, bands, trim, adjustment straps, and closures periodically

• Cleaning gently using methods appropriate for the specific material

Some fabrics and knitted materials may develop minor surface changes through normal use. These changes do not necessarily indicate a manufacturing defect.

11 — Statutory Consumer Protections

This limited warranty is provided in addition to rights available under applicable consumer protection laws and our separate Return & Refund Policy.

Nothing in this warranty is intended to remove, restrict, or waive any legal right that cannot lawfully be excluded.

Where mandatory consumer protection rules provide rights or remedies beyond those described here, those statutory protections continue to apply.

12 — Warranty Questions & Support

For questions about product quality, warranty eligibility, damaged hats, defective stitching or closures, crown or brim construction, missing components, or an existing warranty request, please contact KIOVERA customer support.

Customer Support Email: service@kiovera.com

We aim to respond to customer support inquiries within 24–48 hours.