Terms of Use & Sale

Welcome to kiovera.com, the official online store of KIOVERA.

These Terms of Use & Sale describe the rules and conditions that apply when you access our website, browse products, place an order, submit payment, receive a delivery, request a return, or otherwise use services provided through kiovera.com.

By completing a purchase through our website, you acknowledge that you have read and agreed to these Terms.

Please review the following information carefully before submitting an order.

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1. KIOVERA Store Information

KIOVERA is an online accessories brand specializing in a variety of hats designed for different styles, seasons, and everyday activities.

Our collections may include:

• Outdoor hats

• Denim hats

• Baseball caps

• Knitted hats

• Sports hats

• Casual headwear

• Other selected hat styles and accessories

We aim to provide customers with clear product details, a convenient online shopping experience, and responsive support throughout the ordering process.

Brand: KIOVERA
Official Website: kiovera.com
Legal Entity: Zhengzhou Yunju Network Technology Co., Ltd.

Registered Address:
Room 1102, Unit 2, Building 13, Dongyuan Mantingfang, No. 52 Wenbo Road, Dongfeng Road Subdistrict, Zhongmou County, Zhengzhou City, Henan Province

Customer Service Email: service@kiovera.com

The KIOVERA online store is operated by Zhengzhou Yunju Network Technology Co., Ltd., which manages ecommerce operations, customer support, order coordination, and other activities related to the online store.

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2. Product Details, Images & Stock Status

We provide information on kiovera.com to help customers understand our hats and headwear before making a purchase.

Depending on the product, a product page may display information such as:

• Product descriptions

• Product photographs

• Current pricing

• Available colors

• Size or dimension information

• Material details

• Style options

• Product variations

• Stock availability

We make reasonable efforts to ensure that the information shown on our website is accurate and current.

However, the actual appearance of a hat may differ slightly from what is displayed on your screen.

Differences may occur because of:

• Screen brightness or monitor settings

• Photography lighting

• Fabric texture

• Knitted material characteristics

• Denim washing or finishing

• Stitching details

• Decorative elements

• Manufacturing variations

• Individual color perception

For example, the texture, shade, structure, or finish of a denim cap, knitted hat, baseball cap, outdoor hat, or sports hat may appear slightly different in person.

Product availability can change at any time without prior notice.

If an item becomes unavailable after an order has been submitted, we may contact the customer to discuss an appropriate available solution.

We may also update product descriptions, images, specifications, variations, or other listing information when reasonably necessary.

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3. Prices, Promotions & Discount Conditions

Prices shown on kiovera.com will appear in the currency presented while you browse the website or proceed through checkout.

Product prices may be updated from time to time due to factors such as:

• Collection updates

• Seasonal changes

• Product modifications

• Material or production costs

• Market conditions

• Promotional campaigns

• Sales events

• Limited-time offers

Discount codes, promotional campaigns, and special offers may include separate conditions.

Such conditions may include:

• Expiration dates

• Eligible products

• Minimum order values

• Usage limitations

• Other promotional requirements displayed with the offer

KIOVERA reserves the right to correct clear mistakes relating to website information, including errors involving:

• Product pricing

• Promotional offers

• Product descriptions

• Product availability

• Other store information

If a significant error affects an order that has already been submitted, we may contact the customer before proceeding with fulfillment.

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4. Placing an Order

When submitting an order through KIOVERA, customers are responsible for providing accurate and complete information.

Checkout information may include:

• Customer name

• Email address

• Contact information

• Delivery address

• Selected products

• Hat size or style options, where applicable

• Color or other product variations

• Payment information

After an order has been placed, an order confirmation may be sent to the email address entered during checkout.

Receiving an automated confirmation means that our system has received the submitted order information.

It does not necessarily mean that the order has completed all review, acceptance, payment verification, or fulfillment procedures.

KIOVERA may review an order before shipment.

An order may be delayed, held, or canceled in circumstances including:

• Failed payment authorization

• Suspected fraudulent or unauthorized transactions

• Product unavailability

• Inventory inconsistencies

• Missing customer information

• Incorrect or incomplete delivery details

• Obvious pricing errors

• Product listing mistakes

• Other circumstances that prevent normal fulfillment

Where reasonably possible, we will attempt to contact the customer using the information provided with the order.

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5. Payment Authorization & Requirements

Payments made through kiovera.com may be handled by authorized third-party payment service providers.

When you submit payment information, you confirm that:

• The payment information you provide is correct

• The selected payment method is valid

• You are authorized to use that payment method

• Required payment authorization may be completed

• Payment approval may be required before order processing or fulfillment begins

KIOVERA does not intentionally store complete payment card information directly on its own servers.

Payment processors, banks, card networks, and other financial institutions may apply their own security checks, authorization procedures, transaction reviews, and verification requirements.

For further details about payment processing and checkout protection, please refer to our Payment & Security Policy.

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6. Requests to Modify or Cancel an Order

If you need to request a change or cancellation after placing an order with KIOVERA, please contact customer service as soon as possible.

Whether a request can be completed depends on the processing stage of the order.

We may consider factors such as:

• Whether order processing has already started

• Whether the product has entered the packing stage

• Whether fulfillment has been completed

• Whether the parcel has already been handed to the shipping carrier

• Whether the requested replacement color, style, or variation is available

Once an order for a baseball cap, knitted hat, denim hat, outdoor hat, sports hat, or other headwear product has reached an advanced stage of fulfillment or has already been shipped, modification or cancellation may no longer be possible.

Customer Service Email: service@kiovera.com

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7. Shipping & Delivery Conditions

KIOVERA orders are prepared and shipped according to our current Shipping Policy.

Estimated delivery times may differ depending on circumstances such as:

• Delivery destination

• Selected shipping service

• Carrier availability

• Transportation conditions

• Customs procedures

• International clearance requirements

• Weather conditions

• Public holidays

• Seasonal order volume

• Other circumstances outside our reasonable control

Customers are responsible for ensuring that delivery details entered at checkout are accurate, current, and complete.

Incorrect, incomplete, or outdated shipping information may cause:

• Delivery delays

• Unsuccessful delivery attempts

• Packages being returned to the sender

• Additional shipping costs

• Other delivery-related complications

Subject to applicable law, KIOVERA is not responsible for delays resulting solely from incorrect information supplied by the customer or events outside our reasonable control.

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8. Returns, Refunds & Exchanges

Return, refund, and exchange requests are handled in accordance with the current KIOVERA Return & Refund Policy.

Customers should contact our customer service team before sending any item back.

When requesting assistance, you may be asked to provide information such as:

• Your order number

• The email address used to place the order

• Product name

• Selected size, color, style, or variation

• Reason for the request

• Photographs, where appropriate

• Video evidence, where reasonably necessary

Photos or videos may be particularly helpful when an issue involves:

• Torn or damaged fabric

• Loose stitching

• Damaged seams

• Missing decorative components

• Incorrect colors

• Incorrect styles or variations

• Damaged trims or accessories

• Incorrect products

• Missing items

For knitted hats, denim caps, baseball hats, sports hats, and other textile headwear, photographs may help us understand problems involving fabric, stitching, shape, finishing, or decorative details.

Customer Service Email: service@kiovera.com

Please review the KIOVERA Return & Refund Policy for detailed information regarding return eligibility, procedures, restrictions, exclusions, and return instructions.

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9. Customer Support

KIOVERA provides customer assistance for questions relating to our online store, products, orders, and after-sales matters.

Our customer service team may assist with:

• Product information

• Hat sizing or dimensions

• Material information

• Order status

• Payment questions

• Shipping updates

• Tracking information

• Delivery concerns

• Return requests

• Exchanges

• Refund requests

• Incorrect products

• Damaged or defective items

Each request will be reviewed based on the circumstances of the order and the applicable KIOVERA store policies.

For quicker assistance with an existing order, please include your order number and the email address used during checkout when contacting us.

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10. Customer Responsibilities

Before completing a purchase, customers should review the information shown on the relevant product page.

Depending on the item, this may include:

• Product measurements

• Size information

• Materials

• Available colors

• Hat styles

• Product variations

• Care instructions

• Product photographs

• Other relevant specifications

Customers are also responsible for:

• Providing accurate contact details

• Entering complete shipping information

• Selecting the correct product variation

• Choosing the appropriate size or style where applicable

• Using products in a reasonable manner

• Following applicable care instructions

• Retaining order confirmations and proof of purchase

Textile, denim, knitted, and other fabric-based hats should be handled and maintained appropriately.

Customers should take reasonable care to avoid unnecessary stretching, crushing, snagging, excessive friction, unsuitable washing methods, improper storage, or other handling that could damage fabric, stitching, shape, trims, decorative elements, or other product features.

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11. Third-Party Services

KIOVERA may use independent third-party service providers to support the operation of the online store.

These providers may assist us with services including:

• Payment processing

• Shipping

• Logistics

• Ecommerce systems

• Website infrastructure

• Fraud prevention

• Analytics

• Customer service technology

• Other technical or operational functions

Independent service providers may maintain their own privacy practices, terms of service, operating procedures, and service conditions.

Depending on the circumstances, use of these third-party services may also be subject to agreements or conditions involving KIOVERA, the customer, and/or the relevant third-party provider.

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12. Updates to These Terms

KIOVERA may revise or update these Terms of Use & Sale from time to time when reasonably necessary.

Changes may be introduced to reflect matters such as:

• Changes in business operations

• Website updates or improvements

• New store functionality

• Changes to services

• Updated internal procedures

• Applicable legal requirements

• Regulatory developments

• Revisions to related store policies

The most current version of these Terms will be made available through kiovera.com.

Customers are encouraged to review these Terms periodically, especially before making a new purchase.

Continued use of the website and submission of new orders will be subject to the version of the Terms available at the relevant time.

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13. Contact Information & Legal Entity

If you have questions regarding these Terms, your order, payment, delivery, returns, KIOVERA products, or customer support, you may contact us using the information below.

Brand: KIOVERA
Official Website: kiovera.com
Legal Entity: Zhengzhou Yunju Network Technology Co., Ltd.

Registered Address:
Room 1102, Unit 2, Building 13, Dongyuan Mantingfang, No. 52 Wenbo Road, Dongfeng Road Subdistrict, Zhongmou County, Zhengzhou City, Henan Province

Customer Service Email: service@kiovera.com

kiovera.com is owned and operated by Zhengzhou Yunju Network Technology Co., Ltd.

Zhengzhou Yunju Network Technology Co., Ltd. is responsible for operating the KIOVERA online store, coordinating customer orders, providing customer support, managing ecommerce activities, and carrying out related store operations.