Payment & Checkout Policy

KIOVERA aims to make payment clear and secure when you shop at kiovera.com.

Our collections include outdoor hats, cowboy hats, baseball caps, knitted hats, sports caps, and other selected headwear. The payment methods available for your purchase will be displayed during checkout.

1. Reviewing Your Purchase Total

Before you submit an order, checkout will show the final amount payable.

Depending on the purchase, this amount may reflect:

• The price of your selected products.

• Shipping charges.

• Handling or packaging-related fees.

• Applicable taxes.

• Promotional discounts.

• Other charges clearly disclosed before payment.

Product charges may relate to outdoor hats, cowboy hats, baseball caps, knitted hats, sports caps, or other headwear available in the KIOVERA collection.

Please check the complete order total before confirming your purchase.

Promotional Codes and Special Offers

Where supported, you can enter a valid discount or promotional code during checkout. A code will only be accepted when its applicable conditions are met.

These conditions may include minimum spending requirements, eligible product categories, collection restrictions, promotional dates, single-use limits, customer eligibility, or other terms presented with the offer.

Each promotion is governed by its accompanying conditions.

2. Payment Methods Available to You

Purchases made through kiovera.com can be completed using the payment options shown at checkout.

Availability may vary according to your country, device, selected currency, and the payment services operating at the time of purchase. Options may include major credit cards, debit cards, digital wallets, and supported regional payment services.

Only methods displayed as available during checkout can be used for that transaction.

All required payments must be successfully authorized before an order proceeds to fulfillment and shipment.

3. Currency, Conversion, and Additional Charges

Checkout Currency

Orders are generally processed in USD, unless checkout displays another supported currency.

If your card or payment account uses a different currency, your bank or payment provider may convert the transaction amount.

The relevant financial institution may also impose foreign transaction fees, currency conversion charges, international processing fees, or other banking charges.

KIOVERA does not determine or control the exchange rates and fees applied independently by these institutions.

Taxes and Destination Charges

Depending on the delivery destination and applicable laws or regulations, additional charges may apply. These may include sales tax, value-added tax (VAT), import duties, customs charges, government fees, or other destination-specific costs.

Amounts collected directly at checkout will be displayed before payment is completed.

Other charges may be assessed after shipment by customs authorities, carriers, or local agencies. Where applicable, these independently determined charges may fall outside KIOVERA’s control.

4. Payment Authorization and Verification

After you submit an order, your bank, card issuer, payment processor, or another financial institution may carry out authorization or verification checks.

These checks may concern:

• Available funds.

• The transaction amount.

• Shipping charges and applicable taxes.

• Regional payment-related fees.

• Billing information.

• Fraud-prevention requirements.

• Transaction security.

An authorization amount may appear as pending before the transaction is fully completed.

Understanding Temporary Holds

A temporary authorization hold may be placed on your account after a payment attempt to confirm that the selected payment method is valid and has sufficient funds.

A pending authorization is not necessarily an additional or duplicate charge.

If the transaction is not completed, the hold will generally be removed according to your bank’s, card issuer’s, or payment provider’s processing schedule.

The timing of any release or update depends on that institution’s procedures. KIOVERA cannot control how quickly an independent provider removes a pending authorization.

5. Checkout Security and Order Screening

KIOVERA uses checkout and payment systems designed to support secure transaction processing. Appropriate security measures and encryption technologies may help protect customer and payment information during checkout.

We do not intentionally store complete payment card numbers, CVV security codes, or full online banking passwords directly on our own servers.

Orders may be checked for unusual transaction activity, suspected fraud, unauthorized payment attempts, inconsistent payment information, or other security concerns.

When Further Review May Be Needed

To help protect customers and reduce unauthorized transactions, certain orders may require additional review before fulfillment. Reasons may include:

• An unusually high order value.

• Unusual purchasing behavior.

• Repeated payment attempts.

• Payment details that need further verification.

• Information flagged by automated security screening.

• Other activity inconsistent with ordinary transactions.

We may request additional information before fulfillment can continue.

These reviews are intended to protect customers, payment systems, and the security of purchases made through our store.

6. Unsuccessful Payments and Billing Concerns

If Your Payment Is Declined

A payment attempt may fail for several reasons, including:

• Incorrect card details or an expired card.

• Insufficient available funds.

• Incorrect billing information.

• Billing details that do not match bank records.

• Security restrictions or fraud-prevention screening.

• Regional payment limitations.

• Restrictions imposed by the card issuer or payment provider.

First, review the information entered during checkout. You may also need to contact your bank, card issuer, or payment provider for clarification before attempting payment again.

If You Notice a Duplicate or Unrecognized Transaction

Contact customer support promptly if you believe the same KIOVERA order has been charged more than once or you identify a payment you do not recognize.

We can examine the transaction information available to us and help determine whether a payment issue has occurred.

If an incorrect charge is confirmed and a refund is appropriate, it will generally be handled through the applicable payment and refund procedures.

7. Refunds and Account Posting Times

Approved refunds for eligible KIOVERA returns will generally be issued to the original payment method after the relevant return review is complete.

The time before a refund appears in your account can vary according to your bank, card issuer, payment processor, payment method, and the financial institution’s processing schedule.

Even after KIOVERA has processed a refund, the institution handling the transaction may need additional time to post it.

We do not control the internal processing periods of independent banks or payment providers.

8. Payment Data and Customer Privacy

KIOVERA handles payment-related information in accordance with applicable privacy and data-protection requirements.

Processing a transaction may involve third-party organizations, including banks, card networks, financial institutions, payment processors, digital wallet providers, and other payment service providers.

These organizations may handle information under their own security standards, privacy policies, and legal obligations.

For your security, please do not email sensitive financial credentials to KIOVERA. This includes:

• Complete credit or debit card numbers.

• CVV or other card security codes.

• Online banking passwords.

• Account authentication credentials.

• Other sensitive payment-security information.

9. Payment Support and Business Details

For questions about payments, billing, orders, or KIOVERA outdoor hats, cowboy hats, baseball caps, knitted hats, sports caps, and other headwear, contact our customer support team.

Customer Support: service@kiovera.com

Business Information	Details
Brand	KIOVERA
Website	kiovera.com
Legal Entity	Zhengzhou Yunju Network Technology Co., Ltd.
Registered Address	Room 1102, Unit 2, Building 13, Dongyuan Mantingfang, No. 52 Wenbo Road, Dongfeng Road Subdistrict, Zhongmou County, Zhengzhou City, Henan Province
Customer Support Email	service@kiovera.com

kiovera.com is operated by Zhengzhou Yunju Network Technology Co., Ltd.

10. News From KIOVERA

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