Shipping & Delivery Policy

At KIOVERA, we aim to keep you informed from the moment your order is confirmed until it arrives. This policy explains order preparation, shipping charges, tracking, delivery estimates, and assistance with shipment concerns.

Our collections include outdoor hats, cowboy hats, baseball caps, knitted hats, sports caps, and other selected headwear.

1. Order Preparation and Estimated Arrival

Your order passes through two separate stages before reaching you:

Stage	Estimated Timeframe
Processing and preparation	1–3 business days after successful payment confirmation
Delivery after dispatch	Approximately 7–20 business days

The delivery estimate does not include the initial processing period. Weekends and public holidays are excluded from processing business days.

Preparing Your Order

Most orders are prepared within the timeframe above. Preparation may occasionally take longer during seasonal shopping peaks, promotional campaigns, major sales, public holidays, or periods of unusually high demand.

Once an order has entered fulfillment, packaging, or advanced processing, changes or cancellations may no longer be possible.

After the order has been prepared and handed over for shipment, a shipping confirmation email will normally be sent when tracking details are available.

Understanding the Delivery Estimate

The estimated transit period is a guide rather than a guaranteed arrival date.

Actual delivery times may vary according to the destination country or region, carrier availability, customs clearance, local delivery conditions, holidays, seasonal shipping volume, severe weather, carrier backlogs, unexpected transportation disruptions, and other events beyond reasonable control.

2. Shipping Costs and Checkout Information

Shipping fees for orders placed through kiovera.com are calculated at checkout.

The final charge may depend on:

• Delivery destination and shipping method.

• Parcel weight and dimensions.

• Number of products ordered.

• Types of hats purchased.

• Available logistics services.

Rates may be calculated through our logistics systems and participating delivery providers using your order details.

Before you complete the purchase, checkout will display the applicable shipping charges and any taxes collected at that stage.

3. Checking Your Delivery Address

Customers are responsible for confirming that their shipping details are accurate and complete.

Before placing an order, please review:

• Recipient’s full name.

• Telephone number.

• Street address.

• Apartment, unit, or suite number.

• City.

• State, province, or region.

• Postal or ZIP code.

• Country.

Incorrect, incomplete, or outdated details can cause delays, failed delivery, return to sender, parcel loss, or additional shipping costs.

If a package is returned because an incorrect or incomplete address was provided, further shipping charges may apply before it can be sent again.

Where customer-provided shipping inaccuracies affect a shipment, the remedies available from KIOVERA may be limited, subject to applicable law.

4. Packaging and Product Preparation

We take reasonable care when preparing KIOVERA products for dispatch.

Hat brims, crowns, knitted fabrics, decorative trims, pom-poms, straps, closures, and other components may be affected by pressure, moisture, friction, or improper handling during transportation. Packaging methods may therefore vary by product.

Preparation may involve:

• Protective wrapping.

• Inner protective materials.

• Product bags or boxes.

• Additional protective layers.

• Secure parcel sealing.

• Product condition checks before shipment.

These measures are intended to reduce the risk of crushing, snagging, staining, deformation, and other transportation-related damage.

When your parcel arrives, inspect the outer packaging and its contents for visible damage or unusual signs of handling. Where reasonably possible, photograph damaged packaging before opening it and retain it until any related concern has been resolved.

5. Tracking Your Shipment

When tracking is available, the details will normally be included in your shipping confirmation email. You can use this information through the carrier’s supported tracking system.

Tracking records may not appear immediately after dispatch. The first scan can take time to become visible, depending on the carrier, destination, and logistics network.

A temporary gap between scans does not necessarily mean that the parcel has stopped moving.

If Delivery Takes Longer Than Expected

Our logistics providers aim to deliver within the estimated timeframe, but delays can occur. Possible causes include:

• Carrier service interruptions.

• Customs inspections or clearance delays.

• Extreme weather.

• Holiday disruptions.

• Local strikes.

• Restricted delivery areas.

• Difficulty locating the delivery address.

• Road closures or traffic disruption.

• Incorrect shipping information.

• Other circumstances beyond reasonable control.

If your shipment significantly exceeds the estimated 7–20 business day transit period, contact our customer support team.

Where appropriate, we may review available tracking records and communicate with the relevant logistics provider about your parcel.

6. International Customs and Import Charges

International deliveries may be subject to requirements or charges imposed by the destination country’s customs or tax authorities.

Depending on the destination, these may include import duties, import taxes, customs clearance fees, tariffs, local government charges, and other import-related fees.

Unless checkout states otherwise or applicable law requires a different arrangement, customers are generally responsible for destination-specific customs duties, taxes, and import charges.

If you are unsure whether additional charges may apply, consider contacting your local customs authority before ordering.

Customs inspections and clearance procedures may also extend delivery times. These processes are outside KIOVERA’s direct control.

7. Orders Arriving in Separate Shipments

An order containing multiple KIOVERA products may occasionally be divided into separate parcels.

This may happen when items are prepared at different fulfillment locations or when splitting the order supports more efficient delivery.

You may receive multiple tracking numbers, separate carrier notifications, and parcels with different delivery dates.

There is no additional shipping fee solely because we divide your order into multiple parcels.

Tracking details will be supplied for each shipment where available. If only part of your order has arrived, review all available tracking numbers and allow reasonable time for the remaining parcels.

If every listed shipment has been marked as delivered but an item is still missing, please contact customer support.

8. Inspecting Your Parcel After Delivery

We recommend examining your order shortly after it arrives.

Check for damage to the outer parcel, broken or disturbed seals, missing products, incorrect items, torn fabric, loose or damaged stitching, missing decorative elements, and other visible product damage.

For hats, this may also involve checking the brim, crown, adjustable straps, closures, and attached details.

If the parcel is visibly damaged, take photographs whenever reasonably possible. Where the carrier provides the option, you may record the damage when accepting delivery or refuse a severely damaged parcel where appropriate.

If you discover an issue after opening the package, contact us as soon as reasonably possible. Where possible, we recommend reporting concerns within 48 hours of delivery so they can be reviewed promptly.

Retain the product, packaging, shipping label, and any damaged parts until our team has reviewed the matter and confirms that they are no longer required.

9. Damaged, Defective, Incorrect, or Incomplete Orders

If your outdoor hat, cowboy hat, baseball cap, knitted hat, sports cap, or another KIOVERA item arrives damaged, defective, incorrect, or incomplete, please contact service@kiovera.com.

Depending on the circumstances and applicable store policy, an eligible resolution may include a replacement, an approved refund, or another appropriate solution.

To help us assess the concern, we may request photographs showing:

• The outer shipping parcel.

• The shipping label.

• The damaged or incorrect product.

• The inner packaging.

• The item together with its packaging.

A short video may also help demonstrate loose stitching, torn knitted fabric, damaged seams, detached decorations, broken closures, damaged trims, or another construction-related issue.

Please keep the affected item, packaging, labels, and damaged components until customer support confirms they are no longer needed.

Without sufficient supporting information, verifying the problem or submitting a claim to the delivery provider may be more difficult.

10. Lost Parcels and Unresolved Delivery Issues

If tracking suggests that a parcel may have been lost in transit, we may work with the relevant carrier to initiate an investigation.

Where an investigation is necessary, any applicable replacement or refund may depend on the circumstances and the outcome of the carrier’s review.

When Tracking Shows “Delivered” but the Parcel Is Missing

Please check possible delivery locations before contacting us. These may include:

• Front doors, entrances, porches, and gates.

• Other areas around your property.

• Mailrooms, mail areas, and secure parcel locations.

• Building reception, concierge desks, and leasing offices.

• Building management or nearby neighbors.

• The local delivery facility, where appropriate.

Ask household members whether they accepted or moved the parcel.

You may also contact the carrier directly, as it may have additional information about the recorded delivery scan or the location where the package was left.

If the parcel remains missing after these checks, contact our support team with your order number and tracking information.

11. Customer Support and Company Information

For questions about orders, tracking, shipping, delivery, returns, or any KIOVERA hat, our customer support team can assist.

Email: service@kiovera.com

Business Detail	Information
Brand Name	KIOVERA
Official Website	kiovera.com
Legal Entity	Zhengzhou Yunju Network Technology Co., Ltd.
Registered Address	Room 1102, Unit 2, Building 13, Dongyuan Mantingfang, No. 52 Wenbo Road, Dongfeng Road Subdistrict, Zhongmou County, Zhengzhou City, Henan Province
Customer Support Email	service@kiovera.com

kiovera.com is owned and operated by Zhengzhou Yunju Network Technology Co., Ltd.

Zhengzhou Yunju Network Technology Co., Ltd. is responsible for running the KIOVERA online store, providing customer support, coordinating orders, and managing related e-commerce activities.

Whether you are waiting for an outdoor hat, cowboy hat, baseball cap, knitted style, or sports cap, we aim to make the ordering and delivery process clear and straightforward.

Thank you for choosing KIOVERA.